Time Tracker
I was hoping that a time-tracking feature could be implemented where the person working on the ticket could enter how many hours were spent on the ticket. This could be a blank field supporting 5 or 6...
View Articledisplay ticket number
when a new ticket is generated, it would be nice to see the ticket number displayed. Should be easy to accomplish.
View ArticleDo NOT log a user out while entering a long ticket
After entering under 'Feedback & Suggestions' I saw this section, so here it goes again.Recently I had a near disaster while entering a very long ticket for someone using osTicket. Fortunately, I...
View ArticleFirst name
Any chance we can get a %firstname or something so we can address users by first name only instead of full name (bit informal)?
View ArticleSet Help Topic of Open Ticket
Hi,I run OSTicket on an internal server, and use it to grab enquiries submitted via email.We receive a number of these from customers and prospective customers, and have someone appointed to perform...
View ArticleMust have features
Customer DatabaseRe-Occuring Ticket for CustomerCustomized Email Template so you can have your own logo in the emailFinally detailed reports based up on client db. I would love to see the customer...
View ArticleReporting Features
has anyone ever considered adding reporting features that someone might need on a monthly, quartery, or annual basis... as a preliminary thought what about some graphs, maybe a pie chart or bar chart....
View Articleadd "assigned to" column in ticket list
in the ticket list, add a column to show for each ticket to which staff it is assigned, without openning each ticket.attached patch against 1.6RC2 adds this column.
View ArticleIncoming email distribution
It seems I have to have a separate POP account for each Department's incoming email. I would much prefer to have a common POP account from which emails are distributed to departments according to the...
View Articlesms capabilty
Hi,http://osticket.com/forums/showthread.php?t=3662It is here. I really think this should be in osticket. Be able to sms updates to clients.It would really help.Thanks,Mazost Admin
View ArticleCreate tickets via API
Allow submission of tickets to API endpoint.Provide meaningful error if ticket validation fails and ticket can't be created.Provide responses in JSON or XML (as well as HTML?).
View ArticleKnowldegebase/FAQ
It would be nice to have a public knowledgebase/faq built in which you could refer users to.
View ArticleFeature Request: Client side searchable knowledge base
I like the osTicket system, and its working for our needs, a question was brought up by upper level people. They were comparing the different PHP Open Source CRM's, and they were wondering if osTicket...
View Article[Suggestion] Ticket Merge
It would be nice to merge tickets that belong to each other but somehow are created as to different tickets.
View ArticleUser Feedback Rating
I would like to have a feature where users may fill out a simple form (for example satisfaction rating out of 5, and a comments field) after their ticket has been closed.Admins could then view the...
View Articlepropagate departments with own url
Hi,I think that it would be nice if we could have users directed to a specific url to open tickets for a specific department. As for now users can't distinct between departments and also get to see all...
View ArticleRSS feed or equivalent.
I would like to see some kind of easily parse able xml feed so that an external program can run in the background to warn support personnel of new tickets etc. I was thinking of something like the...
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